Frequently Asked Questions

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1. Where are you located and how can I contact you?

You can call us at 866-901-3212 or email us. We are located at the following address: 2420 6th St. Eureka, CA 95501

2. How do I make a payment?

There are many ways to make Child Support Payments. Online, by phone, by mail, in the office, or through PayNearMe or MoneyGram. For instructions on each of these or to make a payment online go to the California State Disbursement Unit website.

Child Support Payment Options

3. How do I check payments sent to me?

To see your account balance or payments sent to you, access your online account through Customer Connect.  If you do not know your Participant ID Number, please call 1-866-223-5955 to get it.

Customer Connect

4. Who can open a child support case?

Anyone who is the legal parent or guardian of a child where one or both of the parents does not live in the home with the child can request services to establish and enforce Paternity, Child Support and Medical Support for the child.  For more information, or to open a case in Humboldt or Trinity County, go to Open A Child Support Case.