Frequently Asked Questions

What's a PIN?

 A PIN is a code that helps protect your library account and your privacy. You need a PIN and your Library Card to use the library catalog from home, and when using the library's online databases. 

If you used to have a Library PIN and have forgotten it, check with library staff for help.

If you don't have a PIN yet, you can make one now.  

Open Your Library Account in a New Window

1.   Log in to your library account. Enter your name and library card number.  Leave the 'Enter Your PIN' field blank, then click the log in button.

2.    This time, you will see the message, 'Please enter a new PIN.'

3.    Decide what 4-digit number you want for your PIN. It should be a number that is easy for you to remember and hard for others to guess. You may want to write it down, so you don't forget it. Pro tip - don't write it on your library card, it can't protect you that way.

      (Note - if a PIN is super-easy, like 1234, or if it doesn't have exactly four numbers, and no letters, the system won't accept it.) 

4.    Put your library card number in again (don't let the system do it), and enter your new PIN into both of the boxes that say 'Enter Your PIN' and 'Enter Your PIN Again'.

5.    Click Login, and you are done!

You Can Log in to Your Account from Here

                                                                      Go to my library account now.

To Log in from the Library Catalog

• When you are using the library's classic catalog, find 'My Library' on the menu at the lower right part of your catalog screen. Choose 'My Account'.  .
• If you are using the New Look version of the catalog, use the 'My Account' tab at the top of the page. 
• To sign in to your account, enter your name and the last 9 digits of your library card number. You must also enter your PIN number. If you have forgotten your PIN, ask for help at the desk where you check out your books, or call the library during open hours 
  

Log Out

• After using your account on a public computer, be sure to log out of it to protect your personal information.  
• Look for the way to sign out in the upper right corner of the screen. (You can also log in from that corner whenever you are using the catalog.)
• When you are logged in to the classic catalog, the upper right corner shows the words 'LOG OUT'. In the New Look catalog, you will see your NAME there. 
• Click it to choose 'log out'.

In your library account, you can

• See your circulation information (holds, books currently checked out, due dates, overdues, etc.)
• Check your personal Information (address, phone number, email, PIN, etc.) - is it correct?
• Place hold requests and renew books
• Sign up to get email when a preferred new book arrives
• Create and edit reading lists 
• Choose to automatically keep your reading history

You can change your email or phone number, and you can change your library account access PIN.

To update the email address and phone number you would like the library to use, click the 'Modify Personal Information' button in your account and enter the new details. 

To make other changes, please talk to Circulation Desk staff at any library branch.