Frequently Asked Questions

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1. Where are you located and how can I contact you?

You can call us at 866-901-3212 or email us. We are located at the following address: 2420 6th St. Eureka, CA 95501

2. How do I make a payment?

There are many ways to make Child Support Payments. Online, by phone, by mail, in the office, or through PayNearMe or MoneyGram. For instructions on each of these or to make a payment online see

Child Support Payment Options

3. How do I check payments sent to me?

To see your account balance or payments sent to you, access your online account through

Customer Connect

4. Who can open a child support case?

Anyone who is the legal parent or guardian of a child where one or both of the parents does not live in the home with the child can request services to establish and enforce Paternity, Child Support and Medical Support for the child.

5. How do I open a child support case?

Come into the office or call (866) 901-3212 and request an opening packet. If that doesn't fit into your schedule, you can submit an application online through

VIOLA