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Frequently Asked Questions

How and when can I return library materials?

It is important for your safety and library staff safety to return library materials into the book drop, and only into the book drop.

Book Drops are Open for Limited Hours

Please check with your branch for book drop times and days.  Book drops will not be open every day.  Why?  This allows us to quarantine library materials and keep everyone safe. ’Book Safety Quarantine’ (96 hours or more) is a key factor in our ability to provide virus-free paper books, magazines, CDs and DVDs to you.

What About Zip Books and Interlibrary Loans?

In the past, Zip Books could only be returned in person to a staff member.  For now, please package them securely in a ziplock bag or a padded mailer before you put them in the book drop.  Interlibrary Loan service has not resumed yet.  If you have an urgent need to return an Interlibrary Loan book, or a book without packaging, please call the library for instructions.

What if the Book Return is Locked?

Sometimes book drops may be too full.  When that happens they will be locked until the end of the Book Safety Quarantine period.  This means that you may find a book drop isn’t available when we thought it would be. Please keep your items if that happens, and contact the library.

When Are Returned Items Checked In?

Because your returned items are placed in quarantine, they are not checked in the same day.  It may take up to a week to clear returned books from your account. Please don’t worry. There are no fines on books that become overdue while in safety quarantine.

Show All Answers

1. What if I'm not coming to the library by car?
2. Are all my library items due right now? How much time do I have to return my items?
3. How and when can I return library materials?
4. I don't have a mobile phone. How can I let staff know I'm at the library for my delivery?
5. I have mobility issues and can't reach the pickup spot. How can I arrange pickup?
6. Are tax forms available for curbside delivery?
7. Can I donate books or other items now?
8. What safety measures are being taken for the public and staff?
9. When will all in-person library services and full public access to libraries resume?