Frequently Asked Questions

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1. How do I place a hold request?

When you have found an item in the library catalog, and can see that it is checked out or located in a distant library branch, look for the request button at the top of the page. Click the button to place your hold. If you are looking at a page with more than one book on it, there is a request link on the right-hand side of each item so that you can select the item you want.

2. How do I log out of my account when I am finished placing holds?

Check the upper right corner of the screen. If you see the words Log Out, click to exit your private account. You do not need to exit the catalog or turn off the computer.

3. How do I choose my pickup location?

You may choose any Humboldt County Library branch as your pickup location from the drop-down list of locations displayed on the screen.

4. Can I freeze a hold request?

Going on vacation? Yes, you can suspend or "freeze" requests until you get back. "Freezing a request" means that your position in the hold queue is skipped over until the request is reactivated. While your hold is frozen, those next in line can take their turn, but you do not have to start over from the end of the queue. You will be reinstated to your place in the list once you reactivate your hold. To Freeze a hold, mark the item in the Freeze column and select Update hold.

5. How do I reactivate my hold request?

To reactivate your hold, clear the freeze column and select update hold.

6. How do I make changes to a hold request?

You can view and change outstanding hold requests by selecting the item and clicking the modify link.  If the item is ready to pick up, please call the library instead.

7. How do I cancel a hold request?

You can cancel a hold request by selecting the item and clicking on cancel.