Frequently Asked Questions

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1. How do I place a hold request?

Classic Catalog

• When you have found an item in the library catalog, and can see that it is checked out or located in a distant library branch, look for the request button at the top of the page -- EXCEPT...
• When you are looking at a page with a list of books, the request link appears to the right of each item so that you can select the item you want.
• Click the button and (if you need to) sign in with your library card and PIN to place your hold.

New Look Catalog

• When you have found an item you want in the catalog, check first to see if it's already at the library you might be standing in. 
• If not, and if you want to place a hold, look for the 'PLACE  HOLD' button on the lower right of the record.
• Click the button and (if you need to) sign in with your library card and PIN to place your hold.

2. How do I log out of my account when I am finished placing holds?

How to Log Out of Your Private Library Account

• Check the upper right corner of the screen. 
• In the Classic Catalog, you should see the words Log Out. Click to exit your private account. 
• In the New Look Catalog, you will see your name. Click there to choose 'log out'.
• This logs you out of your private account. You do not need to exit the catalog or turn off the computer.

3. How do I choose my pickup location?

You may choose any Humboldt County Library branch as your pickup location from the drop-down list of locations displayed on the screen.

4. Can I freeze a hold request?

Going on vacation? Yes, you can suspend or "freeze" requests until you get back. "Freezing a request" means that your position in the hold queue is skipped over until the request is reactivated. While your hold is frozen, those next in line can take their turn, but you do not have to start over from the end of the queue. You will be reinstated to your place in the list once you reactivate your hold. To Freeze a hold, mark the item in the Freeze column and select Update hold.

5. How do I reactivate my hold request?

To reactivate your hold, clear the freeze column and select update hold.

6. How do I make changes to a hold request?

You can view and change outstanding hold requests by selecting the item and clicking the modify link.  If the item is ready to pick up, please call the library instead.

7. How do I cancel a hold request?

You can cancel a hold request by selecting the item and clicking on cancel.