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County Administrative Office

Posted on: March 17, 2020

County of Humboldt takes precautions against COVID-19

CountySeal_200

During this time of emergency, guidance from state and federal authorities requires that county departments provide services in ways that are not typical. Until further notice, the county will be implementing social distancing practices to help slow down the spread of COVID-19. During these times you may see county employees wearing protective equipment like gloves and other gear they do not normally wear. They may also ask you to wait outside a room or facility before entering, and may request that they work with you via phone or online. Please know that these preventive measures are not personal and we are only trying to follow expert advice to keep our community healthy. Please see the CDC website for more details on the practices we will be implementing during this time.

https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

Here is guidance for businesses from CDPH: https://www.labor.ca.gov/coronavirus2019/


Humboldt County Department Statuses

AUDITOR - CONTROLLER

Status: Closed to the public, employees still providing modified services  

How to contact:

Phone: 707-476-2452

Email: ctyauditor@co.humboldt.ca.us

Modified Services:

Regarding documents submitted to the A-C office: All submittals to the A-C office need to be in electronic format. We will not be accepting paper submittals.

Regarding tasks performed by A-C office: During this state of emergency, the only tasks deemed essential for the A-C office are 1) issuing payments to vendors and 2) issuing payroll payments to employees. All other tasks are deemed non-essential and will only be performed if time and opportunity allow.

More Information:  

https://humboldtgov.org/236/Auditor-Controller


AVIATION

Status: Open to the public

How to contact:

Administration

Phone: (707) 839-5401

E-mail: aviation@co.humboldt.ca.us

Hours:  M-F

8AM-5PM


Airport Operations

Phone: (707) 496-0102

Hours:  4AM-Midnight

7 Days a Week


Modified Services:

No services have been modified at this time.  Additional cleaning measures have been implemented in the Terminal and in Office Areas.  Temporary public hand-washing stations have been installed at the two primary Terminal Entrances at ACV.

Airline Schedule:

United Airlines has reduced their schedule at ACV starting on 04.01.2020.  The daily flight schedule will be reduced to 2 SFO arrivals/departures, and 1 LAX arrival/departure.  If your flights or schedules have been impacted, please contact United Airlines through www.united.com or by phone at (800) 864-8331.


BOARD OF SUPERVISORS

Status: Closed to the Public but available by phone or email.

How to contact:

Phone: (707) 476-2390

Modified Services: 

Supervisors may be conducting in-person meetings over the phone. 

More Information: Contact information for the Supervisors is available here https://humboldtgov.org/167/Board-of-Supervisors


CHILD SUPPORT SERVICES

Status: 

Closed to the public, employees still providing modified services  
          *Lobby is open only for child support payments via kiosk.*

How to contact:

Phone: 866-901-3212

Email: dcss@co.humboldt.ca.us

Modified Services: 

Employees are available by phone, webchat on our website, and e-mail. Customers may also log in to their on-line accounts for information and assistance.

Our lobby will have a phone for parents to connect via phone with a staff member.

More Information:

https://humboldtgov.org/601/Child-Support-Services


COUNTY ADMINISTRATIVE OFFICE

Status:

Some services open to the public, including Purchasing, ADA Team, Management & Budget, and Information Technology. Economic Development is closed to the public for in-person visits.

How to contact:

Management & Budget, Purchasing, ADA

Phone: 707-445-7266

Email: cao@co.humboldt.ca.us

Economic Development

Phone: 707-445-7745

Modified Services: 

Employees are also available by phone, web meetings and e-mail.

More Information:  

https://humboldtgov.org/CAO

https://humboldtgov.org/154/Economic-Development 

DHHS

Main number 268-DHHS open for business at this time (Mon-Fri, 8 a.m. to 5 p.m.) See below for branch specific information.  All published crisis lines and hotlines remain open.  Social distancing maintained with the public and co-workers at all locations.

Public Health

For information about COVID-19, please phone 707-441-5000 or email COVIDInfo@co.humboldt.ca.us

Humboldt Health Alert  24 hours a day.

humboldtgov.org/HumboldtHealthAlert

Status:

Some Public Health offices are open to the public.  The clinic is open.  Some programs are serving the community via phone.  Non-essential services such as community trainings are on hold.   

How to contact:

  • WIC: 707-445-6255
  • Clinic: 707-268-2108
  • Environmental Health:  707-445-6215
  • PH Lab: 268-2179
  • Any other Public Health program: you can check this page for contact information:  https://humboldtgov.org/330/Public-Health
  • or call 445-6200 if it’s NOT COVID-19 related
  • for COVID-19 related issues see number above

Modified Services:

PH is serving community members including patients by phone whenever possible.   Community members are encouraged to call before making a visit to a Public Health office. 

  • WIC:  offices are closed to the public; services are being provided by phone.
  • Environmental Health:  the office at 100 H St. remains open to provide essential services.
  • PH Nursing: Supporting clients with telephonic case management when possible. 
  • Syringe Services Program: limited to the Community Wellness Center, 908 7th Street, Eureka, CA
  • Vital Statistics: The office is open; there is a possibility of delay in issuing  birth/death certificates. 

Mental Health

Status:

Providing crisis services and modified on-going services. Sempervirens open.  Crisis Stabilization Unit open.  Same day Services is open. The HOPE Center is closed. TAY Drop In is closed.

How to contact:

  • Phone encouraged wherever possible.
  • Crisis services:  707-445-7715 24 hours a day , 888-849-5728
  • Regular Access and Adult MH Reception:  707-268-2900

Modified Services:

For Adult and Children’s services, providing essential services while triaging to identify potentially sick patients. Maintaining 6-foot distance. Initial requests to access non-crisis services being triaged, and clients served by telephone when possible. Group therapy canceled at this time. 720 Wood Street offices open; in-person visitors are screened, and six-foot distancing is maintained. Field work and in-person visits limited, distance maintained.

Child Welfare Services

Status:

Providing essential Services

How to contact:

  • Phone:  Child Abuse and Neglect Reporting Hotline 707-445-6180 Available 24 hours/7 days a week
  • Administrative Office line: 707-388-6600
  • Email: cws-admin@co.humboldt.ca.us

Modified Services:

Essential services are still being provided. The child abuse and neglect reporting hotline is available 24/7. Efforts being made to conduct business over video/phone conferencing when possible. The Multi-Family Visitation program is temporarily suspended.

Benefit Programs (including CalFresh and Medi-Cal)

Status:

Open, with modifications.

How to contact:

  • Local Call Center 877-410-8809 Highly encouraged.
  •  Almost all business can be completed by phone.  
  • Community partner inquiries also be referred to 476-4760 or calfreshoutreach@co.humboldt.ca.us

Modified Services:

Scheduled interviews and new interviews being done by telephone.  State has changed requirements so renewals/recertifications are on hold (people retain benefits).  Accepting and processing new applications.  

  • 929 Koster Street campus, limiting access for the public to one lobby.  Limiting customers to five at a time for social distancing. 
  • Hoopa office closed
  • Garberville office reduced hours from 9:30-2, closed 12-
  • 605 K Street office-closed to the public, all business by phone

Adult protective Services and In-home Supportive Services 

Status:

OPEN as an essential Service

How to contact:

  • APS 707-476-2100   (toll free 866-527-8614)
  • IHSS 476-2100

Modified Services:

Community is strongly encouraged to use phone. 808 E St. remains open; limited access to lobby to ensure 6-foot distancing maintained 

Housing, Outreach & Mobile Engagement 

Status:

Limited services

How to contact:

707-441-5010

Modified Services:

Staff are practicing safe protocols as HOME seeks to provide more focused services.  Limiting outreach to new clients and focusing on serving existing clients.  Making sure people have enough food and medications and any other needed items during this time. Aiming for less general face to face contact and to only provide needed resources to limit unnecessary exposures. 

Public guardian 

Status:

Open

How to contact:

707-445-7343

Modified Services:

Use of telephone is highly encouraged.  In person visitors are being screened. 

Veteran’s Services Office 

Status:

Open

How to contact: 

707-445-7611

Modified Services:

Use of telephone is highly encouraged.  In person visitors are being screened. 

Administrative Functions

Status: open with some modifications.

How to Contact:

Modified services:

Employee Services, Facilities/General Services, Fiscal, and IS performing services to support essential functions above.  Some staff working remotely where possible.  Encouraging paperless transactions where possible and increased email communication.  Six-feet distancing precautions followed with public and among co-workers.

DISTRICT ATTORNEY’S OFFICE

Status: 

Open to the public with modified services

How to contact:

Phone: 707-445-7411

Email: districtattorney@co.humboldt.ca.us

Modified Services:

The District Attorney’s Office is open and available for questions by phone or email.  Advocates from Victim Witness are responding to requests for assistance.  

Humboldt County Superior Court is closed this week through Thursday and on Friday, March 20th will call only limited cases.  All witnesses subpoenaed for this week should not appear for court.

The District Attorney will continue to file cases for individuals in custody and people out of custody who represent a threat to public safety.  The District Attorney’s Office will continue to review all reports from law enforcement but will delay filing cases to allow the court system to address the most time-sensitive cases.  Counties throughout the state are taking this action to deal with court closures and to reduce the number of victims, witnesses and other people appearing at the courthouse each day.

More Information:  

https://humboldtgov.org/289/District-Attorney


ELECTIONS OFFICE

Status: 

Closed to the public, employees still providing modified services  

How to contact:

Phone: 707-445-7481

Email: humboldt_elections@co.humboldt.ca.us

Modified Services:

Conducting business over the phone, rather than in person, is preferred.

More information: 

https://humboldtgov.org/890/Elections-Voter-Registration


HUMAN RESOURCES

Status: 

Open to the public

How to contact:

Phone: 707-476-2349

Email: 

Personnel

personnel@co.humboldt.ca.us

Payroll

ctypayroll@co.humboldt.ca.us

Risk Management 

riskmgmt@co.humboldt.ca.us

Modified Services:

Conducting business over the phone, rather than in person, is encouraged.

All benefits appointments are being conducted by phone and electronically forwarding paperwork that would require signatures. County departments are requested to forward paperwork electronically.

More Information:

https://humboldtgov.org/317/Human-Resources


LIBRARY

Status: 

Closed to the public through March (All Locations)

How to contact:

Phone: 707-269-1918

Modified Services: 

Electronic e-books, audiobooks, magazines, and research databases remain accessible at: https://humboldtgov.org/249/Articles-Databases

More Information:  

https://humboldtgov.org/1346/Public-Library


PLANNING AND BUILDING 

Status: 

Closed to the public, employees still performing modified services  
Redway Office fully closed

How to contact:

Phone: 707-445-7541 or 707-445-7245

Email: planningbuilding@co.humboldt.ca.us

Modified Services:

Essential services and other program services will still be provided through alternate delivery methods such as telephone, email, or direct computer operations via applications such as Accela, GIS, or Next Request. In person meetings and over the counter services at both public facing locations, are suspended until further notice.

To facilitate ongoing projects, building inspections will still be scheduled and conducted.  Inspections may be requested by calling inspection recording line at 707-445-7244.

Other services will remain available electronically via email at planningbuilding@co.humboldt.ca.us (be sure to include the topic of your email in the subject line) or by  contacting your assigned Planner by telephone or email.  Services will also be available via telephone at 707-445-7541 or 707-445-7245.

If you have an active permit application, you may upload information directly to the permit record by going online to: https://aca/accela.com/humboldt/Default.aspx and follow the on-screen instructions to create an account.  Contact the Planning and Building Department at 707-445-7245 to have our permit staff link your account to your project(s). 

NOTE: Please send an email to the address above to alert our office that document(s) have been uploaded to your record.

Requests for public records may be made through Next Request at https://humboldtgov.nextrequest.com

All payments must be made over the phone via credit card.

More Information:  

https://humboldtgov.org/156/Planning-Building

 

PROBATION

Status: 

Open to the public with modified services

How to contact:

Phone: 707-445-7401

Modified Services: 

Face to face reporting requirements for persons under probation supervision have been modified to telephone reporting. Persons being newly placed on probation or released from prison will still be expected to report directly. Cases where a public safety concern is noted will continue to have face to face contacts as deemed appropriate.

Monthly placement visits for youth in short term residential therapeutic programs continues per state mandates, as do monthly face to face contacts with youth and family determined to be at imminent risk of removal.

Community Service Work has suspended opening new cases until court resumes normal operations.

Court investigations continue with telephone interviews being substituted where possible. Jail interviews are being conducted in person but in public visiting areas where there is a barrier between the officer and the inmate.

Technical violations for persons on probation are suspended until court resumes normal function unless there is a perceived risk to public safety. New law violations and absconding is still being filed on.

Drug Court graduation is suspended.

Juvenile hall screening similar to the jail. Visitors will undergo the same screening process before being allowed to see their family members.

Enrichment programs and arts provided by outside persons are temporarily suspended in the juvenile hall.

Drug testing will be reduced to cases with public safety concerns.

Staff who chair or facilitate meetings will review the agenda for said meetings and determine whether the meeting should be cancelled, held through video or telephone, or proceed as scheduled.  The decision should be made in the context of its relation to the Department mission and community safety.

PUBLIC DEFENDER / CONFLICT COUNSEL

Status: 

Closed

How to contact:

Phone: 707-445-7634

Modified Services: N/A  

More Information: 

https://humboldtgov.org/1345/Public-Defender


PUBLIC WORKS 

Status:

Closed to the public, employees still performing modified services  

How to contact:

Phone: 707-445-7652

Modified Services: 

In response to the COVID-19 outbreak and until further notice the Humboldt County Department of Public Works offices, located at various locations, will limit access to their facilities to staff members only. The Department’s operations will still continue, and we hope to return to normal procedures as soon as possible.

Road Maintenance, 1106 Second Street, Eureka

The Dispatcher will be available to take requests for service by phone, Monday-Thursday, 6:30am -5:00pm., (707) 445-7421.

Concerns or requests can also be submitted on the Humboldt County Website.

Engineering Projects, 1106 Second Street, Eureka

Plans and Specifications for Engineering projects are available on the County’s Webpage

Please e-mail psennott@co.humboldt.ca.us  or call (707) 445-7652 to have your company’s name on the Planholders’ list.

Bid Opening will still be held at the Humboldt County Courthouse, however the location within the Courthouse may be relocated to a room large enough to achieve distancing.  

Please call (707) 445-7377 if you have questions.

Business Office, 1106 Second Street, Eureka

County Park Passes                                                                                                     

Passes will only be available through US Mail. Please call (707) 445-7651, then press 9, for directions.

Keys to River Access       

Please call (707) 445-7491 to make arrangements.

Land Use Division, 3015 H Street, Eureka

Public Works inspections may be requested by calling (707) 445-7205 or by emailing  PublicWorksPermits@co.humboldt.ca.us

Encroachment Permit, Transportation Permit, Special Event Permit, Improvement Plans, Drainage Studies, etc. may be emailed to PublicWorksPermits@co.humboldt.ca.us

Before submitting documents, please contact the Department at (707) 445-7205 to determine the best way to submit your documents. Documents may be submitted via U.S. Mail to 1106 Second Street, Eureka, CA, 95501; or by email.

Subdivision Maps, Record of Surveys, Boundary Corrections, and Corner Records may be emailed to RGarton@co.humboldt.ca.us.

Access to the County Surveyor’s library is available by appointment only by calling (707) 445-7205.  Many survey documents may be found online at www.hummaps.com.

Motor Pool, Second and J Streets, Eureka

County employees will have access to vehicles. Employees will be asked to fill out a Health Questionnaire before being issued a vehicleKeys and vehicles will be sanitized between uses.

Reservations procedures will still be in place. (707) 445-7374.

Natural Resource Planning, 1105 6th Street, Eureka

Please use e-mail or phone.

County Parks

Parks are still open as there is plenty of room for people to distance themselves.


RECORDER’S OFFICE

Status: 

Closed to the public, employees still performing modified services  

How to contact:

Phone: 

County Clerk / Recorder (707) 445-7593
Vital Records (707) 445-7382

Modified Services: 

There will be a drop box on the 5th Floor of the Courthouse for recordable documents and requests for birth/death/marriage certificates. Documents will continue to be processed and mailed back to the requester. We are not scheduling weddings at this time. Limited access will be permitted for document searches. Please call to schedule a time.

More Information: https://humboldtgov.org/244/Clerk-Recorder


SHERIFF – CORONER- PUBLIC ADMINISTRATOR / HUMBOLDT COUNTY CORRECTIONAL FACILITY

Status: 

Open to the public with modified services

How to contact:

Phone: 707-445-7251

Email: hso@co.humboldt.ca.us

Modified Services:

Livescan and CCW Permitting services are temporarily suspended until further notice.

Handling business over the phone, rather than in person is encouraged.

The public is encouraged to utilize the Online Crime Reporting Tool to help cut down on exposure. Read more about that tool and make a report here: https://humboldtgov.org/1380/Online-Reporting

Volunteer programs in the Correctional Facility are being temporarily suspended to limit exposure of the inmate population to community members.

Non-contact visitation only at the Correctional Facility

More Information:  https://humboldtgov.org/187/Sheriffs-Office


TREASURER-TAX COLLECTOR

Status: 

Open to the public, alternative methods of payment encouraged

How to contact:

Phone: 707-476-2450

Email: taxinfo@co.humboldt.ca.us

Modified Services:

 SECOND INSTALLMENT 2019-20 PROPERTY TAXES

  • Due to the evolving COVID-19 situation, the County strongly encourages taxpayers to pay their property taxes by mail, automated phone system (855-335-3132), or online at: https://humboldtgov.org/282/View-or-Pay-Property-Taxes-Online
  • There are also secure tax payment boxes just inside the Courthouse (before the security check-points) at both the 4th and 5th Street entrances; but the Courthouse closes at 5:00. 
  • Note: Online payments involve processing by private companies so there is a service fee charged by these outside contractors (not by the County) for credit cards (Fee: 2.38% of payment) & debit cards ($ 4.95 flat fee) … but e-checks are free!
  • The second installment of property taxes is due no later than Friday, April 10, 2020 mailed payments must be postmarked by this same date!
  • Paying remotely will help you avoid potentially long lines in close quarters at the Tax Collectors Department.
  • Late property tax payments result in a 10% penalty and a $20.00 cost.  Most postal stations in Humboldt County close by 5:00 p.m. so after that envelopes are postmarked the following day.
  • Property taxes are due now! Take a moment today and send in your tax payment. Don’t forget!

More Information: 

If you have questions please look at your tax bill - front and back - or check out the website https://humboldtgov.org/260/Treasurer---Tax-Collector because almost all answers can be found in one of these two places. If you don’t find the answer then call us at 707-476-2450.


UC COOPERATIVE EXTENSION

Status:

Closed to the public, with staff continuing to provide services via phone or online

How to contact:

Phone: 707-445-7351

Email: yvala@ucanr.edu

Modified Services: 

Between now and April 5th, all public meetings and events have been postponed, cancelled, or redirected to a online platform.

More Information: https://humboldtgov.org/614/UC-Cooperative-Extension




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