The Information Technology Department is a division of the County Administrative Office. Information Technology is responsible for the operation and integrity of the county’s information infrastructure, which includes:
- Business Applications
- Desktop Computers
- Servers and Databases
- The Network
Information Technology shares this responsibility with some larger, non-general fund departments that support a portion of their own departmental infrastructure. In total, the county has approximately 2,000 PCs plus printers communicating with over 80 servers over a high-speed network, connecting more than 90 county service locations.
Information Technology provides the breadth and depth of skills necessary to support the county’s information systems business. The staff is divided into 3 work groups:
- Applications Support and Programming
- Systems Administration
- Technical Services
All the work groups form a team to provide services to county departments. It takes a large range of technical job skills to support a county business operation.
Customer service is a primary focus for the staff at Information Technology. All county staff can call our customer service help desk for assistance with a request, question, or problem.
The systems administration staff takes the initial calls at the help desk and attempt to resolve them immediately. If necessary, the calls are escalated to technical services or application and programming support for further work.
The help desk staff track all the calls and keep in contact with the customer to insure that they have received the service that they requested.
The county’s network is the heart of the information infrastructure that supports county business. Information Technology is responsible for the countywide operation of the network. What used to be called the computer room in the Information Technology building is now called the Network Operations Center (NOC).
The NOC is responsible for managing the overall county network, including:
- All Networking Services
- Internet Portal
- The Wide Area Network
- Virus Protection
Information Technology is also responsible for network connections to non-county agencies, such as:
- Department of Justice
- Department of Motor Vehicles
- Local Police Departments
- The California Health and Human Service Data Center