Complaints and Commendations
As an agency dedicated to public service, it is essential that we gauge how we are doing in the community. We need your help to do this!
The Humboldt County Sheriff’s Office welcomes constructive criticism of the agency or valid complaints about its members or procedures. Prompt, thorough, and impartial investigation of each complaint and criticism are essential if our agency is to maintain the trust and confidence of the people we serve.
Although deputies must be free to use their best judgment and take action when necessary without fear of reprisal, they must at the same time, strictly observe the rights of all persons.
The how and why of Deputy Sheriff/ Correctional Officer decision-making is complex and is determined by the Officer’s perception of the situation based on very brief time periods and frequently limited and/or conflicting information. Most citizen concerns involve a belief that the conduct of an employee violates policy, procedures, orders or regulations. Often, this is not the case. In these circumstances, the Sheriff’s Office member’s immediate supervisor can provide an explanation to aid in understanding the reasons for the actions of the Sheriff’s Office member and resolve any outstanding issues. Most cases of misconduct that do occur involve mistakes of judgment or process not requiring severe discipline. You may wish to simply speak to a supervisor to resolve your concern. Please ask.
If your concern is that you were fully cooperative and were treated in a polite, professional and businesslike manner that still seemed abrupt, we apologize for the perception. Our personnel is expected to conduct themselves in appropriate ways while displaying good officer safety, as they were trained. Members of the public are expected to conduct themselves appropriately also. Courtesy, dignity, and respect are deserved by both members of the public and the Sheriff’s Office to the extent possible for the immediate situation.
You may instead wish to have your concern resolved by simply speaking to a supervisor and having the supervisor explain your concern to the employee. This informal option is also available. Please ask.
Please be aware a court must adjudicate the legality of a complainant’s arrest citation, notice of infraction, the legality of a warrant, or the legality of seized evidence. These areas are not resolved through the formal Personnel Complaint Process.
How to Make a Complaint
A complaint may be made at any time, day or night. When you come into an office of this agency, any employee can assist you by answering questions and referring you to the Watch Commander or available on-duty supervisor. If you are under 18 and wish to file a complaint, please bring your parents or guardian with you.
This Personnel Complaint Form has been prepared in order to provide individuals with information regarding the complaint process and to facilitate a timely and thorough investigation. It is not mandatory that you complete this form or personally write out your complaint prior to contacting our agency. A supervisor may assist you in preparing your written statement. You should receive a copy of your statement at the time your complaint is filed. Also, you are required by law to read and sign the advisement on the reverse of this form.
You may submit a completed Personnel Complaint Form to the Watch Commander, or take the form with you and mail it to the Department at a later time. All complaints are routed directly to the Sheriff.
The Sheriff will have an Investigator assigned to your complaint. The Investigator will contact all available witnesses, including the Deputies/ Officers involved. He/she will examine any relevant physical evidence and gather information pertinent to the each allegation made in the complaint. Each allegation will be examined on its own merit. The investigation of your complaint should be completed within 30 days.
If the allegations are substantiated and the officer’s actions were criminal in nature, he/she will be dealt with like any other individual. If they were improper, but not criminal, he/she may be disciplined.
The Sheriff reviews all findings. If the complaint receives a sustained finding, the Sheriff decides whether to take immediate corrective action or to forward the report to the officer’s supervisor for a recommendation regarding the appropriate corrective action. In all cases, the Sheriff makes the final decision.
Notification of Findings
You will be notified of the results of the investigation. There are four possible findings in each case:
- Unfounded: The action complained of did not occur, or the employee accused was not involved.
- Exonerated: The action complained of did occur, but was justified, lawful, and proper.
- Not Sustained: The investigation failed to clearly prove or disprove the allegation.
- Sustained: The action complained of occurred, and it was improper, unlawful, or unacceptable.
Action to be Taken
The Sheriff may take/recommend a number of corrective actions. The actions include counseling, training, oral or written reprimand, or other appropriate actions such as suspension, dismissal, or prosecution.
Unsatisfied with the Results of an Investigation?
We sincerely hope that this will never happen. However, if it does, you may contact:
1. Humboldt County Grand Jury, Eureka
2. Attorney General of California, Sacramento
3. United States Attorney’s Office, San Francisco
Working in law enforcement is a calling and we don’t do what we do for recognition, but commendations help our office know what we are doing right and allow our administration to recognize our staff internally for their good work. Commendations also help to boost morale and motivation to continue going above and beyond for the citizens of Humboldt County.
We would appreciate your positive feedback regarding your interactions with our office.