Behavioral Health Quality Improvement

Behavioral Health Quality Improvement monitors services that are provided throughout Humboldt County’s Mental Health Plan—including contracted providers—to ensure that state contracts and state and federal regulations are met. We develop data-driven decisions and processes to continually monitor the quality of care that our consumers receive. We do this through regular audits, producing annual quality improvement goals and reports, as well as collaborating with providers, consumers, and family and community members to inform performance improvement projects. We also develop training and other resources to support programs. Additionally, we maintain knowledge of current federal and state rules and regulations that guide daily operations.

Humboldt County Mental Health Plan Beneficiary Handbook

The Humboldt County Mental Health Plan Beneficiary Handbook is available here (PDF).

An updated version of the beneficiary handbook will be available Jan. 1, 2024:
Notice of Significant Changes, effective Jan. 1, 2024 (PDF)

This handbook walks you through how to obtain Medi-Cal specialty mental health services through your county mental health plan, explains your benefits and how to receive care. It will also answer many of your questions. 

Review the handbook to learn more about:

  • How to access specialty mental health services
  • What benefits you have access to
  • What to do if you have a question or problem
  • Your rights and responsibilities as a Medi-Cal beneficiary.

This handbook and other written materials are available electronically at or in printed form from the mental health plan, free of charge. Call your mental health plan if you would like a printed copy. Requests are to be processed within five business days. 

Use this handbook as an addition to the information you received when you enrolled in Medi-Cal.

Client and Community Feedback

Behavioral Health Quality Improvement (QI) wants to hear from you. Your feedback is critical in ensuring Behavioral Health maintains the highest quality of care for our consumers. 

Client Comment Cards

Client comment cards provide an opportunity for clients to provide feedback on our services in the community, and opt to receive a call or email back from QI.

Use the links below to fill out a Client Comment Card PDF.      
Client Comment Cards (English) (PDF)
Client Comment Cards (Spanish) (PDF)

Comment Cards are also available to clients in the waiting areas at:

  • 720 Wood Street BH Main Campus (Reception and Medication Support)
  • Children's Behavioral Health Clinic
  • Community Corrections Resource Center (CCRC)
  • Comprehensive Community Treatment (CCT)
  • Garberville Outpatient Clinic
  • Healthy Moms Program
  • Homeless Outreach and Mobile Engagement (HOME)
  • New Horizon Continuing Care (Regional Facility)
  • Older Adult Outpatient Services
  • Transition Age Youth Division (TAY)
  • Willow Creek Clinic

Sempervirens (SV) Patient Satisfaction Survey 

Patient satisfaction surveys are subjective quality indicators, which reflect the quality of Behavioral Health services and treatment as perceived by patients. Patient satisfaction is widely recognized as a central indicator of service quality and care. 

Use the link below to fill out an SV Patient Satisfaction Survey PDF, to provide feedback on our services in the community.      
SV Patient Satisfactory Survey (PDF) 

Client Problem Resolution Process - Grievances and Appeals

Behavioral Health prides itself in providing the best quality of care for our community. However, should you have a complaint, grievance or appeal we believe it is critical to understand your rights in the Client Problem Resolution Process. Linked below is the Client Problem Resolution Guide and Form. The guide lists your rights in the problem resolution process as well as instructions and details about what you can expect while filing a grievance or appeal. 

Click on the link below to read the Problem Resolution Guide for detailed instructions. Client Problem Resolution Guide (PDF) 

Click on the link below to fill out and print the grievance form and begin the Client Problem Resolution Process.      
Client Problem Resolution Request Form (PDF)

Mail completed forms to:
Quality Improvement Coordinator
Humboldt County Behavioral Health
720 Wood St.
Eureka, CA 95501

Humboldt County Mental Health Plan State Performance Dashboard Reports

Humboldt County’s Presumptive Transfer (AB 1299) Points of Contacts

  • Probation, Brett Moranda, 707-268-3303
  • Child Welfare, Alison Phongsavath, 707-388-6707
  • Mental Health, Rachel Davis-Packer, 707-268-2800

Consumer Perception Survey Satisfaction Ratings Dashboard