Department of Health & Human Services

Posted on: November 1, 2016

Primal Décor recognized for service excellence

Five Humboldt businesses looking for some outside perspective on how well they’re doing recently enlisted the help of The Job Market.

The Farm Store, Humboldt Herbals, Bucksport Sporting Goods, Primal Décor and Humboldt Republic Clothing Co. had Job Market-trained secret shoppers come through their retail establishments and grade them on several categories of customer experience.

It was The Job Market’s first use of a free secret shopper program and a pilot run for a Customer Experience competition. The goal was to help local businesses improve how they’re communicating with their customers.

The shops were graded on quality of greeting, the offer of assistance and solutions, wrap-up, as well as the professionalism of staff throughout the process. A second tier of scrutiny judged window dressing and store cleanliness among other aesthetic attributes.

The Job Market secret shoppers reported that all of the businesses exhibited courteous and knowledgeable staff but the winner was the Eureka body art studio Primal Décor. Primal Décor was praised for its “deep devotion through every aspect of the shopper’s experience,” the secret shoppers reported.

All five participating businesses received a detailed report outlining strengths and recommendations for improvement. The Job Market offers free Customer Service trainings and Better Staffing workshops should the stores decide to make adjustments.

The pilot was successful and will result in a wider, full-scale launch next year timed to coincide with national Customer Service week.

The Job Market serves both job seekers and employers and is a collaboration of the Humboldt County Department of Health & Human Services’ Employment Training Division in partnership with other workforce service providers. It’s open Monday through Friday 8 a.m. to 5 p.m., closed from noon 1 p.m. For more information about services, call 707-441-JOBS (5627), or visit www.thejobmarket.org. The Job Market is located at 409 K St. in Eureka.

-###-

Follow us on Twitter: @HumCoDHHS and
Facebook: www.facebook.com/humcodhhs.

PDF Release with Embedded Image
Facebook Twitter Google Plus Email

Other News in Department of Health & Human Services

Kick smoking for good in 2017

Posted on: January 11, 2017

DHHS Connect Winter 2016-2017

Posted on: December 28, 2016

Keep the holidays happy with food safety

Posted on: December 21, 2016

Volunteers needed for Point-in-Time count

Posted on: December 15, 2016

Wet weather test period opens

Posted on: December 12, 2016

World AIDS Day recognized Dec. 1

Posted on: November 29, 2016

Veterans' service recognized year-round

Posted on: November 8, 2016

Housing campaign exceeds goal

Posted on: November 2, 2016

DHHS Connect Oct. 2016

Posted on: October 6, 2016

Housing campaign hits goal early

Posted on: September 15, 2016

Orleans cat tests positive for rabies

Posted on: September 2, 2016

Blue-green algae warning issued

Posted on: July 15, 2016

Redwood Coast Career Fair Friday

Posted on: May 16, 2016

Be a hero to a foster child

Posted on: April 15, 2016

Don’t forget preteen vaccines

Posted on: February 8, 2016

Wet weather test period opens

Posted on: December 21, 2015

FluMist Available Now

Posted on: December 3, 2015

Serve up food safety this holiday season

Posted on: November 23, 2015

Schedule back-to-school vaccines now

Posted on: August 17, 2015

World Breastfeeding Week Fair at WIC

Posted on: August 3, 2015

Blue-green algae warning issued

Posted on: June 17, 2015

Keep water recreation fun and safe

Posted on: June 11, 2015

Low-cost rabies vaccines available

Posted on: May 12, 2015

May is Mental Health Month

Posted on: April 30, 2015

Career Fair May 15

Posted on: April 29, 2015

Gonorrhea rates up in Humboldt County

Posted on: April 17, 2015

West Nile testing starts April 15

Posted on: April 14, 2015

Vaccines for Preteens

Posted on: February 10, 2015

Foster families urgently needed

Posted on: January 30, 2015

Cervical health promoted

Posted on: January 9, 2015

Folic acid needed for pregnancy success

Posted on: January 6, 2015

Wet weather test period opens

Posted on: January 5, 2015

Flu season likely to be severe.

Posted on: December 18, 2014

DHHS offers flu vaccines

Posted on: October 8, 2014

Take precautions against swimmer’s itch

Posted on: September 4, 2014

Blue-green algae warning issued

Posted on: July 18, 2014

Take precautions against ticks

Posted on: June 27, 2014