About Us

Humboldt County’s Department of Child Support Services is a team of individuals with diverse skills dedicated to providing the best possible service to our community. Our staff consists of case managers, attorneys, financial case managers, and support staff here to serve you.

Mission
Promote parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support.
 

Services
Our office establishes orders for child support and health insurance as well as enforces orders for child support and health insurance for children who do not have the benefit of an intact family. In some cases that also means establishing paternity. The process can be complex and riddled with legal language and we will do our best to guide you through it.


Here are some specific procedures you may want to know about:
  • The Establishment Process
  • Modifying An Order
  • Enforcing A Child Support Order
We want your experience with our department to be a positive one.

Problems? We Have Solutions! 

Complaint Resolution

We are here to assist and make the child support process fair and unbiased and within the guidelines of State and federal regulations. If you feel that this has not been your experience, you can contact our Ombudsperson. Our ombudsperson is a seasoned child support manager who will objectively look at your case to insure that we are handling it correctly. She will trouble shoot problems after a case manager and a supervisor have been unable to resolve your concern. You can contact our Ombudsperson at (707) 441-3226.

If our Ombudsperson has not satisfactorily addressed your complaint, you can file for a State Hearing. Find more information online.

State Hearing
Either a custodial party or a noncustodial parent may file a complaint over the handling of a child support case. Learn more about this online.

Form Workshops
We offer biweekly workshops to help with forms that are required for things such as responding to the 1st set of documents your receive to modifying a child support order to fit current financial circumstances. These workshops are offered the 1st and 3rd Tuesday from 12 p.m. - 2 p.m. If these times don’t work for you, call or stop by and we’ll work with you to get your questions regarding completing our forms.

Compromise of Arrears Program (COAP)
COAP is a program for eligible noncustodial parents (NCPs) to reduce the past-due child support they owe to the government. Find more information online.